Ring Doorbell 3 showing offline but really is not

Hey, @RichardWPB. You’ll likely see my response in similar Community threads. Thanks for confirming the device health information, as this is a great place to check your wifi signal strength or RSSI. A device that is reporting offline or poor signal strength, and unable to connect to live view, might be too far from the router.

Here are some other important things to consider:

  • Verify if motion events allow live video to connect.
  • Try out the Rapid Ring app to test live view.
  • Ensure your internet speeds are sufficient to provide not only Ring devices, but all of your devices with enough network resources.

Feel free to confirm if other Ring devices are working as intended, or if a specific Ring device is having this concern. In the meantime, I will certainly pass this feedback along to our teams here for further investigation! :slight_smile: