Ring Video Doorbell
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Ring Doorbell 3 showing offline but really is not
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hardwired-battery-video-doorbell
App shows offline and live feed does not work. The device however is recording motion and uploading video to cloud for viewing. Device health shows recent date and time of last up so communication is working. But the health shows the doorbell is offline. Anyone else seeing this?
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07-09-2021 04:37:09
Responses (3)
M
Hi there, neighbor! We had our team look into this matter and any concerns related to a device showing offline when it is not, should be resolved. Please press the setup button on your Ring device to enter setup mode, then press it again to exit setup mode. This will allow it to reconnect and establish the connected status in your Ring app as intended, if it is not already. Alternatively, you can also follow the steps in this [Help Center article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to reconnect your Ring devices. I hope this helps! :slight_smile:
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13-09-2021 04:39:33
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C
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10-10-2022 09:21:50
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Marley_Ring
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07-09-2021 06:35:35
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