Ring doorbell 3 showing low battery when fully charged

I have a ring doorbell 3 plus. It is showing battery level at 26% after new fully charged battery fitted.
The battery is good as i have 3 battery packs and it works ok in my other ring 4.
Please help thanks

As long as this battery has been fully charged for several hours, it should certainly reflect this in your Ring app. It sounds like you are doing everything correctly. Upon reinserting your charged battery, please trigger a motion or live view event and allow for some time for the Ring app to update this battery level. Please also ensure there is not a VPN enabled on your mobile device. I hope this helps! :slight_smile: