Ring Video Doorbell
Ring Doorbell 3 plus not detecting people
I have set up my doorbell. It detects people leaving the house and when I drive in the driveway with my car. However, it doesn’t detect people walking in to my drive. I have people detection on, sensitivity up to maximum. The postman wasn’t detected at all. What can I do to sort this? If I can’t get this to work, i’ll be sending the doorbell back for a refund. Very disappointing.
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10-02-2021 11:57:05
Responses (4)
- M
Hi neighbors! Our Vide Doorbells feature various motion settings and features. It's great to see you all testing out each setting and maximizing motion detection. As every home is different, the best method for optimizing motion is through trial and error. There may be area that features like People Only Mode work great at, and there may be scenarios where the setting is best left off. Testing out both is important. I recommend also looking into your [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) settings as we see neighbors commonly use this setting to preserve battery. I hope this helps! :)
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12-02-2021 04:18:43
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MThanks for that. Before seeing this post I realised Motion Frequency was the one thing I hadn’t changed, I didn’t think it necessary as it was recording traffic and pedestrians fine on ‘Regular’. Changed it to ‘frequent’ and it works as it should. Does drain the battery quickly so will purchase another battery as backup.
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20-02-2021 08:31:23
- B
Mine is not working either, I was gardening al morning and nothing, but every time a car drove by it would send a notification. Yes, the person sensor is on. All this started to happen after the last update.
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06-04-2021 02:15:22
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- T
Hi neighbors. I would suggest making sure that your Doorbell has the proper placement. If it is placed too high, or too low, it could affect the way it detects motion. I would check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/360038694992-Proper-Positioning-for-your-Ring-Video-Doorbell-3) or this Community post [here](https://community.ring.com/t/caitlyn-s-guide-to-optimizing-your-doorbell-s-motion-detection/48107) to help you our with this.
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07-04-2021 11:36:04
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Miche
I have exactly the same problem. Have tried everything. Think I may have to take mine back too.!
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10-02-2021 03:59:55
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