Ring doorbell 3 not working

It seems the wifi adapter is not getting any power. Tried the reset button tried different outlets and nothing. Any help would be much appreciated. Thanks

Hey @Kristiewas. Are you talking about a Chime Pro not working, or are you unable to get your device into setup mode? Please let me know what part of your Ring device is not working and I’m happy to help further! :slight_smile:

Yes the chime chime pro is not working. It’s not getting any power to it.

@Kristiewas Thank you for clarifying for me! Since the Chime Pro is not showing any signs of life after a reset and when trying other outlets, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.