Ring Video Doorbell

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Ring Doorbell 3 Not Recording Sound
troubleshooting

My Ring Doorbell 3 does not record sound. If there is motion detected, it will record about 2 seconds of the sound and turn silent. I’ve tried resetting multiple times! Why am I paying for the best plan for it to NOT work!? Help!! Customer support won’t even call back!! The chat apparently does not work for troubleshooting!

8272

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07-07-2020 02:19:29

Responses (2)

  • L

    Did you ever find out why this was happening? I’ve had my ring for 2 days and it’s been fine until today, day 2, I’m getting exactly the same that happened to you.

    0

    30-08-2020 06:47:36

      M

      I'm having the exact same issue. I installed the Ring 3 about a week ago, and it was recording audio with events just fine until a few days ago. It records 2 seconds of audio and then nothing but video.

      0

      24-09-2020 03:54:22

      M

      Hi @Marley\_Ring my RSSI is 56, power status is 'very good' and my app is up to date. I'm not using a VPN but I'm not going to disable my bluetooth on my phone. So if that's the solution, your developers need to come up with a better fix than making its users turn off their bluetooth. Considering that it was working just fine a week ago when I installed the device, and I had my bluetooth on at the time, I doubt that this is a user error. Fix your bugs.

      0

      25-09-2020 02:56:24

      M

      Also - I just used the wifi test that is built into the Ring app, and my download speed is 38mbps and upload is 67mpbs. so that isn't a problem either. I'm using the 2.4ghz band, not the 5ghz, as recommended in the installation documentation.

      0

      25-09-2020 02:59:04

  • E

    I'm having the same issue, called support, which was a huge waste of time. The person in support was having me check the microphone on my phone, and all of these other things that quite obviously have no bearing on whether the DOORBELL is recording audio....very frustrating when we're told to contact support, but support is clueless as to simple cause and effect troubleshooting measures.

    0

    19-09-2022 02:54:13

      T

      Hi Neighbors. If you are having Audio Issues with your Ring Doorbell, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has some great tips and tricks for troubleshooting this concern. Also, make sure that you don't have Audio Recording and Streaming disabled, as mentioned in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360039994312-Disabling-the-Audio-Recording-on-your-Ring-Device). I hope this information helps!

      0

      20-09-2022 04:35:50

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