Ring doorbell 3 not going into live view with the android app

Newly purchased doorbell 3...showing good connection in health (Rssi 48). When I try live View on my android phone it never connects.. It has connected the odd few times but not much.. Even when I'm at home and connected to the same router... Speed test on my phones is 66mb in doors and is 32 with my phone next to the doorbell with all doors and windows closed. So I can't see how this is a connection issue