Ring Video Doorbell
Ring doorbell 3 not connecting to wifi after Ring outage
After the Ring/AWS outage of yesterday (7 December) my Ring video doorbell 3 will no longer connect to wifi. Nothing changed in wifi setup. Router is 2 meters away from doorbell. Have tried reconnecting. No joy. My other ring devices remain connected. Any ideas?
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08-12-2021 09:14:02
Responses (14)
- B
Same thing with me - doorbell3, no changes to my Wi-Fi setup, and doorbell will no longer connect to Wi-Fi after AWS outage. I tried all troubleshooting on app, including rebooting modem/router. Wasted time on phone with customer service who had me go through same troubleshooting steps as on the app. I guess next is to do a hard reboot of doorbell and reinstall it. Ridiculous that an AWS outage causes problems like this on my doorbell.
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09-12-2021 01:50:18
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- U
Update. Easily got hold of a support agent. Was helpful. After another factory reset the doorbell connected. Did the firmware update. All looking good … except Live streaming then would not work. So have been asked to talk to my network provider and check firewalls, ports, etc. No need as I can do that myself. Also my other Ring device is working perfectly with Live Streaming … But on checking a little while later, I found that the doorbell had again disconnected from the wifi and will not reconnect. So whatever happened in the AWS outage, something is still corrupted (in my opinion).
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09-12-2021 04:24:50
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- B
Update: I as well did a factory reset (hold orange reset button for 15 sec), removed device from my ring account, then went through the steps to add the doorbell back as a new device, everything back to normal so far. Which all in all was simple enough, but the real question is : why did the AWS outage corrupt my doorbell/Ring account so I had to go through these steps? Certainly Ring support seems to have no idea :thinking:
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09-12-2021 04:37:07
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LI have just gone & done the same thing... factory reset, remove device from ring account, re-add & configure. Seems to be back & working.... for now! :crazy_face: Was worried that it was frequency switching a lot between 2.4GHz & 5GHz during the firmware update process... this despite having excellent signal strength being within 3m of the WiFi point. It's now back at my door with a good RSSI & behaving normally. We'll see how it goes over the coming days... :thinking:
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09-12-2021 11:53:41
- U
Doorbell 3. I was with tech support for three hours yesterday. No fix has yet got my doorbell ver 3 back online. The firmware the tech stated was buggy and they are working on a fix. The "workaround" I have done 3 times with no luck. The tech called me back in a half hour 3 times in a row and the told me he would need to contact engineering. Thats it they never called back. It seems that mine goes online and then I am forced to do the update. The up date starts but then the device disconnects from the internet during the update. After that there is no way to reconnect to your network .We reset it removed it used my phone as a hotpot . But you can see that you are communicating with your device but then it gives you the BS excuse of getting closer to your wi fi AP. Three time I had my Doorbell 3 in my hand five feet from my router and my phone so that is NOT the problem. Waiting for a Fix? anyone ?
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12-12-2021 09:10:22
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LordCyric
I am having the same issue with my Doorbell 3 Plus. Even doing a reset doesn't help... 15sec button press, redo wifi setup, it connects, starts a firmware update, restarts, doesn't connect to the wifi... repeated this process three times since Ring declared the outage over yesterday. Door chimes are working just fine.
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08-12-2021 09:31:47
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