Hi @vctgomes. Hardwiring a battery-powered Video Doorbell will provide a trickle charge to the battery so you may not have to charge it as often. Depending on the activity level of your Doorbell, it may still discharge more quickly than it can be charged via the hardwiring. For more information, review our Help Center article here.
Hi @vazquezjm. A 16V 30VA transformer is ideal for homes with older doorbell systems. Other than that, a transformer that meets the requirements of 8–24 VAC at a maximum of 40 VA will work. Also, DC transformers are not supported.
@vazquezjm. I appreciate you putting in the effort to get this resolved. The next best step would be to contact our support team to take a deeper look into your concern. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.