Ring Doorbell 2nd Generation - device health says 'add battery'

Question

I cannot get my ring doorbell 2nd gen to work. I have recently moved house and it was working fine when i boxed up. I have plugged into charge up and it is not recognising battery exists. I have tried 3 different leads and nothing. The blue light comes on and flashes about 6 times then nothing. I have updated new location, wifi in Ring app and device is online. As i cannot 'replace' battery in the 2nd gen version is it now caput? Do i need to buy another device? Can anyone assist please?

Justin_Ring · Answer

Hi @Clare555. Trying other chargers was an excellent step to take. Try factory resetting the Doorbell by pressing and holding the setup button for 20–25 seconds, and then [reconnecting it to your wif](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network)i. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.

Ring Video Doorbell

Ring Doorbell 2nd Generation - device health says 'add battery'

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