Ring doorbell 2nd gen wont charge

my doorbell went dead a few days ago i tried multiple chargers and cords and it glows a white light and wont turn on or charge is it broken?

i contacted support and they said that i would get an email with the solution so now i have to wait when i should be sent a replacement

Hi @jake.massie. It’s possible that our support team is emailing you some troubleshooting steps, so I’d keep an eye out for that email. If you don’t receive anything, definitely follow up with our support team again to let them know you didn’t receive anything and still need help with this concern.