Ring Doorbell 2nd Gen - Help Needed


I have just installed 2 identical 2nd Gen Ring Doorbells and they look like they have different lenses! One is very fisheye and you can see what looks like the bezel on the inside of the lens, the second looks great and as you would expect. There are no lens setings or adjustments I can see, any ideas? Peter

Hi @Retepnikrap. Both of the models you purchased were listed as a Video Doorbell 2nd Gen? They should appear the same, so I would suggest reaching out to our support team so they can take a look at this for you and verify the device models and the lenses. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team provides! :slight_smile: