Ring Doorbell 2nd Gen Battery Issue

Received my Ring Doorbell allowed it to charged for several hours and it will not turn on without it being plugged into the USB port. I then allowed it to be charged all night 10 hours and still will not turn on without being plugged into the USB port. I tried to do a reset to the device and no luck.

Hey @Rowe4580. Since the Doorbell is not holding a charge, you will need to reach out to our support team for further troubleshooting and a possible replacement if they cannot fix it and you are within warranty. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.