Ring Video Doorbell
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I
Ring Doorbell 2020 release not reconnecting to wifi after router reboot
wifi
connectivity
troubleshooting
hardwired-battery-video-doorbell
I have experienced this 3 times so far, if my router is rebooted or if we have an internet outage, when the router is back up and everything else in the house can connect to WiFi the Ring Doorbell stays offline and never reconnects.
On top of that if I go through the reconnect device steps, it will get to the point where I have to connect to the ring's wifi network to complete the setup, I can't connect to the Ring's wifi, my iPhone refuses to connect to the network.
The only solution I have have found is holding the orange button until the unit resets, then I can go through the process of completing the setup and getting the unit back online.
I have never had any issues in the past with other Ring units like this, all those would reconnect on their own after an internet outage or router reboot.
Having to unmount the unit and go through these steps every time the router is rebooted or there is some internet outage is not acceptable.
Should I look to return or exchange this unit?
thanks!
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02-03-2022 07:28:44
Responses (3)
M
A special character can indeed cause an issue with connecting to a WiFi network. This can be adjusted in your router settings. Check out our [Help Center article](https://support.ring.com/hc/en-us/articles/218143683-The-Ring-App-Told-Me-I-Entered-the-Wrong-Password) for more tips. :)
1
14-03-2022 09:13:45
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C
0
10-03-2023 08:36:37
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Caitlyn_Ring
0
04-03-2022 04:39:41
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