Ring Doorbell 2020 does not activate existing doorbell chime

I replaced my original doorbell (just a button with an indoor Nutone chime) with the new 2020 Video Doorbell. I connected the wires and though the Video Doorbell gets power, the chime is not activated whenever the button is pushed. My neighbor has the exact same setup and his chime works. Any tips?


For about a month after setting up the Video Doorbell, the “Link an Existing Chime” part of the setup just spun and never loaded. Today I tried again and it worked. No idea why, that might not help anyone but maybe Ring did a software patch within that month. All set!

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