Hi @user67622. Try factory resetting your Doorbell by pressing and holding the setup button on it for 20–25 seconds to see if it helps. I would also recommend trying a different micro USB charging cable to see if it makes a difference. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us)