Ring doorbell 2 will not hold a charge

I purchased A ring doorbell 2
And recently plugged it in to charge it and it would flash blue for a quarter of the circle and then stop charging. Will I need a new ring or can I fix the one I have?
Ouch

Hi @user67622. Try factory resetting your Doorbell by pressing and holding the setup button on it for 20–25 seconds to see if it helps. I would also recommend trying a different micro USB charging cable to see if it makes a difference. If you have tried these steps and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available here.

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