Responses (14)

• M

  Marley_Ring

  Hi neighbors! Footage being unavailable is often due to connection variables or subscription status. Please ensure your Ring device is subscribed to a Protect Plan if you'd like to review and save video recordings. To check your subscription status, log in at Ring.com and check your plans section. Mobile device and Ring app connection is also important for intended operation. Please remove and reinstall the Ring app, as well as ensuring there is no VPN enabled, on your mobile device. If recordings are not playing in the Ring app, try checking your recordings at Ring.com via web browser. This can rule out many variables. As always, checking your device [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) is a great step to ensure you have optimal wifi signal. If this concern is persisting, despite trying the steps above and mentioned in this thread, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  07-01-2021 04:37:42

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  X1

  xtian.1

  Once all of the troubleshooting that you've said are done, and yet the issue still persist. What would be the next step? I just don't understand how a security system would have this issue since this thread started oct 2019 and people are still complaining of the same issue today 01/07/2021. Also, the "technical" support have no idea that this issue exist for quite some time. They would say exactly what you've said on Nov '19. Also, I'm still waiting for a call back from the "Advanced technical Team". Should I be looking into getting a new security system because this flaw is not giving me and my family the assurance of being protected. I would be happy to further discuss but I need this issue resolved as soon as possible.

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  07-01-2021 07:05:19

  U

  user58644

  The solution that worked for me was to go to a live event. This cleared the footage unavailable message. Now my timeline is back to normal, going from event to snapshot with no stopping or error message.

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  16-09-2023 07:38:37

• J

  Julestura

  Same exact problem here. Multiple files saying This Footage is unavailable from 3AM - 5AM pacific time. I haven’t changed anything and my ring was charged at 60%. Never had this problem before.

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  08-01-2021 09:18:33

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• HH

  Hungry-Hedgehog

  I’m also having this issue. However, it applies only to the indoor cameras, one of which is 2 feet from the modern router. The doorbell, which is the most distant from the router and on the other side of two brick walks, works fine. So it is definitely not my wifi signal

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  09-08-2021 09:18:01

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  16-10-2023 07:39:29

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