Ring Doorbell 2: "This footage is unavailable."

Hi neighbors! Footage being unavailable is often due to connection variables or subscription status. Please ensure your Ring device is subscribed to a Protect Plan if you’d like to review and save video recordings. To check your subscription status, log in at Ring.com and check your plans section.

Mobile device and Ring app connection is also important for intended operation. Please remove and reinstall the Ring app, as well as ensuring there is no VPN enabled, on your mobile device. If recordings are not playing in the Ring app, try checking your recordings at Ring.com via web browser. This can rule out many variables. As always, checking your device RSSI is a great step to ensure you have optimal wifi signal.

If this concern is persisting, despite trying the steps above and mentioned in this thread, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like