I set up my Ring Doorbell 2 (hardwired) about a week ago and enabled the snapshot timeline feature. Since setting the doorbell up, around 75% of the time between 6:30 am and 5:30 pm shows “this footage is unavailable”. The chunks of time that say that can be anywhere from around 15 minutes to a couple of hours. During the hours of 5:30 pm to 6:30 am (basically when it’s dark), all the snapshots are there (about one every 5 to 15 minutes). So basically I get 9 hours of unreliable snapshot recording and 13 hours of flawless snapshot recording.
Basically the snapshot timeline feature is completely unreliable during the day and works great at night.
I"ve spoken to support. Tier 1 blamed my Wifi, despite the fact that motion and ring video is captured without issue and video requires a lot more bandwidth than a snapshot. A higher level tech mentioned that the feature was still in testing and the app might be incorrectly reporting the footage is unavailable when snapshots were never taken. That too seems suspect because of the 2 hour chunks with no snapshot and then fact that at night there are no unavailable footage chunks.
It seems like this feature simply doesn’t work well during the day, which is when there’s less Wifi being used. Any ideas why?