Responses (17)

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LaTula
I've had mine about 3 weeks For the past 72 hours it has been going off at least every 10 minutes. The only motion we saw one time was the wind blowing the tree.Defeating the purpose cause now I won't even look when I get a notification.Am sending it back :(
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12-05-2020 01:36:49
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adgarton
I'm so tired. We have had a string of attempted break-ins in my neighborhood with cars stolen and cars being broken into. So everyone is one high alert. Every night starting around 11 PM, my Ring 2 Pro decides it wants to go off LITERALLY EVERY MINUTE. It's now like the "doorbell that cried wolf". I fear that the very second that I don't check it, there will be someone actually attempting to break in my house. This phantom motion alert happens until at least 3 AM and I just want to sleep soundly knowing that my doorbell will alert me if someone is at my door. Even with the sensitivity turned all the way down on a still night (no breeze), no one walking on the sidewalks, no cars in our neighborhood going by, ABSOLUTELY EFFING NOTHING...this stupid piece of tech junk will go off. I'm fed up. I'm in IT and work in a tech company. I know it's not my internet that's well over 900+ mbps. I know it's not a moth or a bug, because I have turned off any surrounding light that will attract them (which it should not be going off because of a bug any way), I know it's not my app, because it's up to date. The stupid thing doesn't even register when I'm the one on the porch. I can come back inside near my phone and 3 minutes later, I hear the chime on my phone. I didn't know a package was on my porch for hours because it NEVER alerted me that the FedEx guy was actually face to face with it from where he placed my package. So far, just tonight, (get ready, I'm going to list the timestamps of my alerts) this thing has falsely detected motion at the following times: 11:01, 11:02, 11:03, 11:04,11:05, 11:20,11:23, 11:32, 11:33 (Just when I think it's actually going to stop...We hit the AM) 12:13 , 12:32, 12:33, 1:11, 1:12, 1:12:38, 1:13:15, 1:13:54, 1:14, 1:15, 1:17, 1:18, 1:21, 1:22:04, 1:22:42, 1:31, 1:32:09, 1:32:48, 1:43, 1:44, 1:45, 1:45:45, 1:46, 1:47:02, 1:4740, 2:14 AM... If that made you tired reading it, just know that I am just as tired having it falsely tell me something is there and absolutely FAILING to tell me when someone is actually at my door. This product started off pretty good. It never allowed me to see in real time who was at my door since it greeted me with a black screen (the entire point), but it did tell me when someone was there. Suddenly, it goes berserk and alerts me almost every minute and I just want to sleep. Absolute trash.
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23-08-2020 06:20:42
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dancath6007

Yes our doorbell has been going off constantly and when I check, I see nothing. I do see like a shadow It gets dark and then goes back light, it's weird but there's no one there, can't figure out why this is happening.

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29-08-2020 04:49:05

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TCornay

My video doorbell 2 updated firmware today and now I’m getting phantom motion alerts every minute. I have no choice but to turn it off which is the opposite of what I want to do. I bought it for a reason, these phantom motion alerts force me to purposely turn it off... help

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08-09-2020 01:23:53

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sanrose03

I'm getting emotional alerts literally every 8 to 10 minutes and there's nothing there. I don't know what happened, but I'm about to return this thing.

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08-11-2020 21:28:36

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steveg1299

Ive got exactly the same issue with Ring Pro doorbell. False motion alerts, sensitivity set to people only, motion zones set to about as low as you can get and still alerts for no reason. Done factory re-set, re-booted wifi router and basically carried out full start to finish reset. I wouldnt recco

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03-12-2020 15:31:55

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MrThomastoYou

my ring doorbell 2 is also going off w/ no apparent motion. no interval, just randomly sometimes once sometimes several times in a row. very frustrating & annoying. it used to work fine, but been doing this for about a week or so.

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11-12-2020 15:23:32

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captneddie

So any updates lately, I am getting 50 - 70 alerts a day. This is absolutely ridiculous! You pay this kind of money, you should not have this kind of problem! I have the Ring 2 door bell, so does my kid, both of us are having this issue. Ring - Fix this or I am going to have to take it down and

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15-01-2021 14:56:14

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Drgas
This started for me about a week ago. I have two Ring 2 Doorbells in different locations. Problem started on one at about 4 AM, than about 6 hours later on the second device. Both were going off about every 2-3 minutes until I disabled them.Recharging the batteries seemed to have solve the problem until this morning at 3 AM.
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16-01-2021 18:39:12
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