Ring doorbell 2 stopped ringing inside doorbell and charging battery after 2 years

Ring doorbell 2 stopped charging the battery and ringing my inside doorbell after 2 years of use. Battery is showing low power. When Ring doorbell is bypassed, the inside doorbell works okay, so power is continuing to be supplied to the Ring doorbell. Any suggested solutions?

Hey @Elihuea. Are you able to take the battery out of the Doorbell 2 and charge it up, then putting it back in and seeing if this helps? In addition, what kind of internal chime kit do you have?

Will remove the battery & verify it will recharge external to the Ring doorbell.
I have a mechanical doorbell and it has worked fine with the ring doorbell for about 2 years.

Did as suggested (externally charged the battery to full) and the Ring doorbell still will not operate my inside mechanical doorbell any longer. Any other suggestions?

@Elihuea What is the make and model of your internal chime kit? Is it one of the ones in the list here? If you see your internal chime kit in this list and it’s still not working, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I do not have a Ring internal kit. My Ring doorbell operated my home chime which has always been in my house. When I originally connected my Ring doorbell it operate my indoor chime in the same way my original doorbell of 20 years did. My doorbell circuit also charged my battery for about 2 years with no problem. I also verified if I bypass the Ring doorbell my internal chime still operates properly.

@Elihuea wrote:
I do not have a Ring internal kit. My Ring doorbell operated my home chime which has always been in my house. When I originally connected my Ring doorbell it operate my indoor chime in the same way my original doorbell of 20 years did. My doorbell circuit also charged my battery for about 2 years with no problem. I also verified if I bypass the Ring doorbell my internal chime still operates properly.

@Elihuea ,

Ah, you’ve done a good job so far, at trying to figure out what is going on. And your Ring Video Doorbell 2 has been operating fine for two years, until now. From the clues you have found so far, it is possible that all you need is a new battery pack.

Rechargeable batteries do not last forever. They can only recharge so many times, just like your car battery needs to be periodically replaced. Your Doorbell “2” needs a good battery to operate (cannot run on the hardwire “trickle-charge” alone). The “Quick-Release Battery Pack” can no longer hold a good charge and is at the end of its lifespan. It probably just needs to be replaced.

https://shop.ring.com/products/quick-release-battery-pack?_pos=1&_sid=3cc56e874&_ss=r

The reasons I believe this is because you’ve already verified that your house chimebell’s transformer is probably fine (can still operate & “Ding-Dong” the bell when you touch the wires together (when you bypass it). And you said the Video Doorbell “trickle-charged” has been fine for two years. Two-years is a lot of recharging-cycles for a battery.

First, verify that indeed that your Video Doorbell 2 is still trying to charge your battery. Go to the Doorbell’s setting page, and in the upper-right-corner you should see the Battery Icon with a lightening-bolt in it. Also, look at Doorbell’s “Device Health” page and it should display “Power Source” as “Hardwired” which means it is “Trickle-Charge” enabled. If you do have the lightening bolt, then it is unlikely that your Video Doorbell is at fault.

If the lightening-bolt is not displayed in the Battery Icon, then your hardwired is NOT trickle-charging, even if the wires are connected. If you don’t see the lightening bolt, first try removing and cleaning the bare portion of the wires, to make a better electrical connections at the Doorbell’s terminal screws.

With a good transformer, the displayed Lightening-bolt, good connections, proper settings, it most likely just the battery is old and no long can hold a charge sufficiently to operate your doorbell correctly anymore.

I hope this helps you :slight_smile:

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Battery has been replace with anewer version and house wiring to the doorbell has been verified to have good continuity. No lighting bolt is present. By the way, the older battery charges fine when installed in my Ring outdoor camera with the solar cell connected for trickle charging.
My opinion is there is a faulty circuit in the Ring doorbell which will not allow the Ring battery to charge any longer. The battery operates properly to run the Ring doorbell, but will not allow charging from the home wiring any longer. Only solution is probably a new Ring doorbell. My prediction is everything will be back to normal at that point.

Hi @Elihuea, happy to step in for Chelsea here. If none of the previous suggestions have worked to resolve your concern, it would be best for you to contact our support team for more advanced troubleshooting help. They’ll be able to take a deeper look and review the warranty on your device as well. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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