Responses (1)

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  Chelsea_Ring

  Hey @Elihuea. Are you able to take the battery out of the Doorbell 2 and charge it up, then putting it back in and seeing if this helps? In addition, what kind of internal chime kit do you have?

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  02-07-2020 07:28:00

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  Elihuea

  Will remove the battery & verify it will recharge external to the Ring doorbell. I have a mechanical doorbell and it has worked fine with the ring doorbell for about 2 years.

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  03-07-2020 02:21:39

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  Elihuea

  Did as suggested (externally charged the battery to full) and the Ring doorbell still will not operate my inside mechanical doorbell any longer. Any other suggestions?

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  05-07-2020 04:11:12

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  Chelsea_Ring

  @Elihuea What is the make and model of your internal chime kit? Is it one of the ones in the list [here](https://support.ring.com/hc/en-us/articles/115003008663-Ring-Video-Doorbell-2-Chime-Kit-Compatibility-List)? If you see your internal chime kit in this list and it's still not working, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  06-07-2020 09:17:30

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  Elihuea

  I do not have a Ring internal kit. My Ring doorbell operated my home chime which has always been in my house. When I originally connected my Ring doorbell it operate my indoor chime in the same way my original doorbell of 20 years did. My doorbell circuit also charged my battery for about 2 years with no problem. I also verified if I bypass the Ring doorbell my internal chime still operates properly.

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  29-08-2020 02:02:47

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  Boone

  > @Elihuea wrote: > I do not have a Ring internal kit. My Ring doorbell operated my home chime which has always been in my house. When I originally connected my Ring doorbell it operate my indoor chime in the same way my original doorbell of 20 years did. My doorbell circuit also charged my battery for about 2 years with no problem. I also verified if I bypass the Ring doorbell my internal chime still operates properly. @Elihuea , Ah, you've done a good job so far, at trying to figure out what is going on. And your Ring Video Doorbell 2 has been operating fine for two years, until now. From the clues you have found so far, it is possible that all you need is a new battery pack. Rechargeable batteries do not last forever. They can only recharge so many times, just like your car battery needs to be periodically replaced. Your Doorbell "2" needs a good battery to operate (cannot run on the hardwire "trickle-charge" alone). The "Quick-Release Battery Pack" can no longer hold a good charge and is at the end of its lifespan. It probably just needs to be replaced. [https://shop.ring.com/products/quick-release-battery-pack?\_pos=1&\_sid=3cc56e874&\_ss=r](https://shop.ring.com/products/quick-release-battery-pack?_pos=1&_sid=3cc56e874&_ss=r) The reasons I believe this is because you've already verified that your house chimebell's transformer is probably fine (can still operate & "Ding-Dong" the bell when you touch the wires together (when you bypass it). And you said the Video Doorbell "trickle-charged" has been fine for two years. Two-years is a lot of recharging-cycles for a battery. First, **verify** that indeed that your Video Doorbell 2 is still trying to charge your battery. Go to the Doorbell's setting page, and in the upper-right-corner you should see the Battery Icon with a lightening-bolt in it. Also, look at Doorbell's "Device Health" page and it should display "Power Source" as "Hardwired" which means it is "Trickle-Charge" enabled. If you do have the lightening bolt, then it is unlikely that your Video Doorbell is at fault. If the lightening-bolt is not displayed in the Battery Icon, then your hardwired is NOT trickle-charging, even if the wires are connected. If you don't see the lightening bolt, first try removing and cleaning the bare portion of the wires, to make a better electrical connections at the Doorbell's terminal screws. With a good transformer, the displayed Lightening-bolt, good connections, proper settings, it most likely just the battery is old and no long can hold a charge sufficiently to operate your doorbell correctly anymore. I hope this helps you :)

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  29-08-2020 02:40:13