Ring Doorbell 2 setup fails (solid white light, no spinner)


I am trying to set up my Ring Doorbell 2 and when I press the setup button I get nothing but a solid white light. It does not spin as the app suggests and it fails to connect to the device. There is no Ring Wifi available either. The device has both AC power and a fully charged battery. I did a hard reset by holding down the setup button and the issue persists. Any idea what could be causing this?


Very odd, but removing the battery and re-inserting it fixed the issue. Especially odd because earlier I charged the battery overnight and re-inserted in the morning and this did not work.

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what tool did you use to remove the back to get to the battery? i have the same issue