Daytime colour video is fine. When it goes into infra-red at night, the video is erratic and mostly appears with white lines of varying density - if you are old enough, it is how the old cathode ray tube CRT - used to go when one of the valves was on its way out. Here is a an iCloud link of a screen recording of a time lapse of the door bell video. The problem occurs every night - https://share.icloud.com/photos/066S91dLJwfcbn7960wZPy2UQ
Hi @Sandj. If you’re seeing varying white lines across the video at night, I would recommend performing a reset and a fresh setup of the Doorbell. You can reset it by holding down the setup button for at least 20 seconds. After the reset is done, walk through a new setup in the Ring App with the steps under Set Up a Device. Monitor the Doorbell and see if the varying white lines are now gone.
If this concern does persist after trying these troubleshooting steps, please give our support team a call at one of the numbers available here. They can look into this further with you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 