Ring doorbell 2 not working with fully charged battery

Initial symptons were battery was discharging within 24 hours. Now the doorbell doesnt come on at all after recharging the battery. Tried a soft reset by holding in the setup button for 30 seconds but that did nothing. Don’t know what to try next

Hi @trewm. Since you’ve already tried the basic troubleshooting steps that I would have recommended for a concern like this, you’ll want to contact our support team directly for further assistance. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: