Responses (11)

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  royf007

  I'm so glad I saw this post! I have the Ring Elite and was having the exact same issue. I've already had the unit replaced, spent a lot of time on the phone with support, hours troubleshooting the transformer and wiring. The mechanical chime was already enabled in the app. So, disabling the Alexa notifications when the doorbell is pressed fixes the issue and my mechanical doorbell rings now! @ring Please fix this issue and allow both Alexa and the mechanical bell to operate at the same time as the previous poster requested.

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  29-01-2021 04:21:01

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  RudySchneider

  I'm with you, royf007! This was driving me absolutely bonkers! But I have a bigger tale of woe. I had a Ring Pro for two years when it all-the-sudden crapped out. I figured it was due to the hot and cold cycles in my location. I replaced it with an Arlo device, which had some nice features, but it included a "Leave a Message" prompt a few seconds after someone pressed the doorbell. I went on to the Arlo Support forums and found that users had been complaining for TWO YEARS(!) about not being able to disable this feature. In fact, I had several exchanges with Support myself. Finally, I told Arlo Support they lost a customer, and was going back to Ring. So, I bought a new Ring Pro, set it up as I had for my previous Ring Doorbell, and the darn thing wouldn't ring the inside doorbell, no matter what I tried! I finally saw the post about Alexa and sorted things out. Now I'm guessing that my original Ring doorbell was actually OK, it was an Alexa "update" that fouled things up! Technology is really becoming more and more cumbersome, when it makes TOTALLY INCORRECT assumptions for users. Makes me yearn for simpler times...

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  30-01-2021 10:09:37

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  Seahound

  Ring requires 16v 30va to operate. Most homes don’t meet this requirement and the Ring burns up the transformer for the doorbell. Upgrade your doorbell transformer to 16v 30va and it will fix this. They are on Amazon for less than $20.

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  05-03-2021 10:21:25

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  NormD

  Seahound, Except that when I tough both screws on the back of the Ring, my mechanical chime works as it did before the update.

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  13-03-2021 10:29:57

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  NormD

  Same issue with Ring2. Mechanical chime inside house has worked fine for over a year, then one day nothing. Software update got rid of the option for mechanical chime, only the new “Ring Chime.” When I take a wire and touch both screws on the back of the Ring2, the mechanical chime inside my house operates as it should. This means the transformer is fine and works to the back of the Ring2. So process of elimination, Ring has disabled the function either intentionally or inadvertently with the software or the Ring2 device works in every way except it magically broke for the one item they have a new product out for. A software update would fix this issue in telling the Ring to complete the circuit to where the mechanical chime is hard wired. Answers Ring? It seems this has been going on now for months…

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  13-03-2021 10:29:00

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  willistb0711

  Did anyone figure out how to make it start ringing inside the house again? Since the update the only chime option you have is to buy the chime box. Guess it's buy it or upgrade!?!?

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  05-06-2021 04:41:09

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  user_e1337c

  I had no indication the transformer was insufficient, but replacing it for a new 16v 30va fixed it. Otherwise I was getting really intermittent behavior. Ringing occasionally. Ringing once after reset. But ring never reported issues. Works perfectly now. 

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  05-07-2024 11:44:51