Ring doorbell 2 not recording unless 4 feet away

My ring doorbell 2 will only record and alert if a person is within 4 to 5 feet. I have the correct subscription and i have an android. My other camera works perfect. Please help. Thank you!

Checked your Motion zones?

If someone walks slowly by 10’ there’s no detection?

I am having same issue - what is the fix?? This has been an issue for weeks if not longer