Ring doorbell 2 not recording or alerting me to any motion

The last 2 days my ring doorbell 2 isn’t recording motion or alerting me to anything. I can view live view and motion settings are all set as normal. Any ideas?

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I am having the same issue. I was on with Customer Service for over 2 hours trying to get it sorted out. They advised me to create 2 motion zones which helped a tiny bit but still missing a lot of motion.

Hi neighbors. If your Doorbell is not recording any motion detection at all, try the following steps:

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. If it is an ongoing concern for you, you can ask to be escalated to our advanced technical support team.