Responses (7)

• S

  squidsandwich

  I am having the same issue. I was on with Customer Service for over 2 hours trying to get it sorted out. They advised me to create 2 motion zones which helped a tiny bit but still missing a lot of motion.

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  29-11-2022 09:01:51

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  user_2b387d

  I have four zones created and still not getting video recorded in time or alerts 

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  07-09-2024 07:40:55

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  user_c9e91a

  in motion settings turn off (smart alerts) and select your motion area to max,  it should work.

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  27-10-2024 05:54:58

• J

  Justin_Ring

  Hi neighbors. If your Doorbell is not recording any motion detection at all, try the following steps:* Reboot your Doorbell using the Ring app.* Disable Motion Detection and enable it again. Adjust your Motion Zones and increase your Motion Sensitivity. * Factory reset your Doorbell by pressing and holding the setup button for 20–25 seconds, and then reconnect it to your wifi.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here, or reach out on Facebook @Ring via private message.

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  01-12-2022 04:55:50

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• U

  user_9b9690

  Mines isn’t working either I’ve tried rebooting the doorbell and the whole system and I’ve turned off the power to the door bell and nothing works. I’ve talked to a lot of people and they are having the same issues. At this point I think there is something wrong on Ring’s part. 

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  26-08-2024 05:08:49

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  C

  Caitlyn_Ring

  Hi @user_9b9690. We have some troubleshooting suggestions in the previous moderator reply that may help. It's also important to ensure your Ring Doorbell has a strong internet connection, and that you have not turned motion detection off within the Modes settings. 

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  27-08-2024 09:54:49

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  user_ec268c

  I am having the same issue. Packages and people at my doorbell are no longer being recorded. 

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  04-09-2024 11:50:36

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  user_49900e

  It's definitely something wrong with Ring's system. It has been stated on social media that Ring's system was hacked and there have been a lot of people getting robbed including celebrities because people are gaining access to the ring system. I have had the same issue for almost four months and have spoken with customer service multiple times. They don't have a fix and having the Ring is pointless at this point. I'm so glad I didn't waste more money building more cameras from this janky company. I also saw that Ring was sued back in 2023 by users and the FTC for their workers accessing private data. This company is trash. 

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  15-02-2025 10:42:52

• U

  user_22738a

  I just installed my ring doorbell today and I’m having the same issue. I was walking around my driveway and front yard and my motion zones were not detecting any motion. I went from a blink doorbell camera to this one because I thought it was better. Please help me fix this issue. 

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  09-09-2024 12:11:03

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  J

  Justin_Ring

  Hi @user_9b9690. If you have tried the steps mentioned in the thread and are still having the same concern, give our support team a call for further assistance.

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  09-09-2024 09:40:43

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  user_cd3928

  Same here

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  30-12-2024 04:01:07

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