Hi @cat9201. As this is a neighbor-to-neighbor support forum, it does not serve as a direct line to our support team. I’m happy to offer some suggestions that may help resolve your concern. For notification concerns, typically uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App will do the trick. This refreshes the Ring App’s connection with your phone and permissions. You can also check out this Help Center article on how to troubleshoot notification concerns for iOS devices specifically here.
If this concern persists after trying those steps, it would be best for you to reach out to our support team directly so they can take a closer look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.