Ring doorbell 2 not holding charge

Hi I purchased the ring doorbell 2 brand new sealed and it is not filing charge for long having To charge it every other day please advise
Can I exchange
Please advise

Hey @Emmss1. If your device is not holding a charge, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.