Yes, that is perfectly fine with me.
We also had the same thing happen tonight the bell rang no one was there. Shortly after we started smelling a horrible smell coming from the doorbell chime inside the house. Our doorbell no longer works.
We installed our ring 2 and when we tested it out it smelled like plastics was melting In out house.
I just installed my Ring 3 Pro and it did the same thing. My original doorbell chime smells terrible. It totally fried it out. I had to discount the power from my Ring. I was afraid it was going to start a fire.
Does this happen when the doorbell is installed as a replacement for an existing doorbell? When it’s connected directly to a transformer? I’m asking to help me decide which way I should install my new doorbell to avoid this. Thanks!
Hi @Bethfrank. Thanks for bringing this to our attention. We want to assure you that we take all of our neighbors’ concerns very seriously. Are we able to have a member from our team reach out to you about this? If so, we would reach out to you using the email address associated with your Community account and a member of our team will be in contact with you. If this is alright, please let me know and I will arrange this for you to ensure that your concern is addressed appropriately.
Hi@Wes-ssf and @hash70,
I’m a reporter with NBC National News in NYC. Looking to speak with you about this experience.
I installed mine yesterday afternoon. It worked for one day, and today my wife call me saying that the door chime is smoking. Luckily I was able to walk my daughter through how to pull the breaker. Mine is Ring Doorbell 2 with Chime that I got from Costco. I put the original doorbell back for now until I figure out what is going on. I am aware of the recall, but I did use the correct screw for mounting the face plate. Do I need to return the whole thing to Costco?
Hi @vichai007. Would you mind reaching out to our support team with this concern? They’ll be able to gather information about what happened and help find a solution for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
This has happened twicw to me in the las two weeks. Last week I spent about an hour on the phone with support. At their insistens I hooked everything bakc up and it worked. Until yesterday when the doorbell triggered (i was out; wife home) and stuck in the closed position. Burned the chime up again and smelled about like you’d suspect. Transformer is fine and has been for 20 yrs. 16vac wherever I measure it.
i did not install this to make my life more complicated. Contemplating options…
Has anyone here heard anything from Ring support about a potential fix? It seems obvious that there is a defect causing the doorbell switch to close by itself and then get stuck in the closed position. This is fairly high risk I think and I would not want to take that risk were it my company. I have rx’d no comms from Ring. I will let it ride a week ( my chime is disconnected ) and then assume they don’t have a plane and will move on to some other doorbell camera solution.
My new ring pro melted my chime this weekend after approximately 2 weeks of being installed. Nothing like being woken up to the smell of burning plastic. Glad we were home and able to disconnect everything before it had a chance to start a fire.
I’ve been in contact with Ring and am hoping someone from the Safety & Security Adovacate Team reaches out to me soon since no one else there seems to be able to help. I know my wife and I are rather leary as to how safe of a product this is now, especially since this doesn’t seem to be a one off experience.
Update: just spoke to ring support. They escalated this issue to their technical staff and they said they will be sending someone out to check this out. They acknowledge that this is not an isolted incident. As this unfolds, I will provide updates here.
So I’ve received two emails now from Diamond with the security solutions team asking me to schedule a time to discuss the issue. Unfortunately he keeps sending me an email from a noreply email address so I can’t schedule anything with him or reply to his inquiry. The second email came after I called and spoke with someone stating I couldn’t reply to the email address. Time to package this up and send it back. If they can’t email me from an account that allows two way communication when they actually want me to reply I don’t have much faith in them coming up with an acutal solution to the issue.
This just happened to me too! I have had this installed at 3 houses and just moved into a brand new house. Has been hooked up for a couple months. Just fried and no power to the ring. Smells like burnt rubber. HAS to be a safety hazard!
Hey neighbors, your safety is important to us and we want to ensure your concerns are addressed. If you’ve experienced any safety concerns with your Doorbell, please give our support team a call at one of the numbers available here. Let them know what happened so they can document it and take a look accordingly. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Had a call with Ring on Thu explaining all that has transpired. They are going to send me a RingPro and a new chime kit. The Pro has, apparently, no battery and some internal circuitry to deal with overload cases. I will give it a try and see how it goes. It was also mentioned that the Pro works better in cold than the 3. In any case, I will update this after install.
I heard a buzzing sound coming from my wall where my chime is wired. I shut off the breaker and found my chime to be melted in the on position and was hot to the touch. Had an electrician come by, checked the transformer, and the wiring and all checks out okay. I turned the breaker back on for the doorbell and the buzzing began again inside the wall going to the chime. I have the ring doorbell pro and dissatisfied with this. I fear it will start a fire if I hook it back up. Is anyone from ring addressing this issue that many people are experiencing.
Hi @Beeka27. Thank you for bringing this to our attention. For this concern, it would be best to contact our support team directly, as this is a neighbor to neighbor support forum and not a direct line to support. With your safety being of the utmost importance, I would recommend to disconnect your Ring Doorbell and contact our support team. If you are able to, safely take a few pictures of the affected areas, as this will help our team investigate the cause of this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am having the same problem. Ring team, fix this problem please!
All these users have spent their money and time. In my case the unnecessary purchase of a second chime and the mounting holes in my door casing. You have the chance to fix it but need an immediate and reasonable set of next steps.