I started to have a problem with my Ring Doorbell 2. It has not been recording motion nor allowing live view. It has been stuck on “Activating Device”
I have factory reset it and connected it to a new network, tried accessing live view through the multiple phones in the household and ring.com website.
Firmware is up to date, Power status is good/hardwired, Signal Strength is RSSI -47
Edit:
Speed test by the doorbell is 171.3 mbps down and 154.3 up. Ping is roughly ~19ms
Hey @MjVitooo. Since you have done some troubleshooting and a reset and this has been to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am having the same issue. I have even had Comcast come out to test my signal.
Can someone assist me in this matter, so that I can get my ring working as it’s supposed to, please.