Ring Doorbell 2 - Lens plastic peeling off

Hi, I was wondering if anyone had some advice for me please?

We’ve had a Doorbell 2 for many years now and all of a sudden like many people who I’ve seen on here, we’ve come across the issue of the plastic lens cover peeling off and now the camera footage has become blurry.

We’re currently waiting for the screen protectors that we ordered to arrive 6x Screen Protector for Ring Doorbell 2 (Lens) Protective Film Clear Protection.

What we were wondering is, can we put the screen protector straight on and the footage will become clear again or do we need to order a polish kit like the Novus Acrylic Scratch Remover & Cleaner Plastic Polish kit and polish the lens and then place the screen protector on?

Thank you :slight_smile:

Hi @Kaitlin27. If you have a Ring Protect Plan, I would suggest contacting our support team to see if this qualifies for a warranty replacement. If you do not have a Ring Protect Plan, and your device is out of warranty, then, at your own risk, you can attempt to polish the surface and then apply the protective film.