Hey everybody, I know this was an issue a year or two ago, but it seems to have returned, at least for me anyway. When I turn on the HDR setting on my ring doorbell 2, if I keep the app open, it stays on. However, if I close out the app and return to it, the HDR setting has been switched off. Is there an update coming for this soon? Anyone else experienced this in the last week or so? Up until a week ago, I had no issues with it. For reference, I have the Ring app on an iPhone 12 pro max, iOS 15.5
Hi @IndyWaggs. I would first ensure that your Ring app is using the latest version of the Ring app. Also, if this is happening at night HDR is automatically disabled at night, as mentioned in this Help Center article here. If you’ve updated your Ring app and still notice this happening when it should be toggled on, I suggest reaching out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.