Responses (33)

• Z

  zilin42

  Why doesn't Ring disclose that hardwiring means "trickle charge" only. It's very deceiving to sell item as the one to have option to be hardwired counting on customers to assume real meaning of the terminology which always means source of power is coming from the wires. On the other hand I guess Amazon doesn't care as long as the item is sold. Or another way to push customers to buy new product as it was done with iPhone

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  10-02-2021 09:42:51

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• C

  cheseg

  My Ring Doorbell 2 was stayed hardwired for a few years but in the last year, it's been on and off -- currently off. Doorbell works the same as it did when it was hardwired, just doesn't automatically charge the battery, , so I have to go and charge the battery from time to time. "Support" has been no support at getting this resolved. The last suggestion I got was buy a new doorbell and maybe because it's newer/updated, that would work, but that sounds like BS to me. Any advice? Thanks.

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  11-02-2021 01:50:35

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• M

  Marley_Ring

  Hi there, neighbors! Thank you for sharing your experiences and feedback with the Community, as well as your solutions with other neighbors. When it comes to keeping your battery charged, there are many variables to consider. You’ll find our [Community post by Riley](https://community.ring.com/t/device-tips-battery-draining-quickly/305) most helpful in describing what to consider for optimal battery life between charges. Additionally, depending on where you are located, many regions are seeing colder temperatures. Check out our [help center article](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells) for tips on operating your devices in the cold, and what temperatures to avoid. Connecting your Video Doorbell to wiring and/or the appropriate power source, can certainly help supply a trickle charge, as described in this Hardwired vs Battery Powered Operation [help center article](https://support.ring.com/hc/en-us/articles/204252980-Ring-Video-Doorbell-Hardwired-vs-Battery-Powered-Operation). If you are needing a power source, here are some of our accessories that might help: * [Solar Charger for Video Doorbell 2020 release](https://ring.com/collections/accessories/products/solar-charger-for-video-doorbell-gen2) * [Solar Charger for Video Doorbell 3 and 3 Plus](https://ring.com/collections/accessories/products/solar-charger-for-video-doorbell-3) * [Plug-In Adapter for Video Doorbell 2020 release, Video Doorbell 3 and 3 Plus.](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) We’ve also seen success with neighbors using wired devices in colder environments, such as our [Video Doorbell Pro](https://ring.com/products/video-doorbell-pro) or our newest [Video Doorbell Wired](https://ring.com/products/video-doorbell-wired) (available for pre-order), to avoid charging a battery all together. As always, if you feel as though you are experiencing significant battery drain, not related to the factors described above, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  11-02-2021 07:59:37

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• M

  mbland007

  Hi, Purchased a Ring Video Doorbell2 (2nd Gen) in September 2020 which worked as it was supposed to. However, since mid January 2021 the fully charged battery only now seems to last for two weeks even with all of the motion sensitivity, recording duration and alerts set as the minimum settings. Any advice?

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  13-02-2021 08:22:03

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• J

  JasonIsNow

  Greetings - I too have been having issues and it troubles me that I went through the trouble to HardWire a Ring (2 generation) and a Ring3. It is silly that the device uses the battery and not the hardwired power FIRST!!! If the hardwired power isn't enough, then why was it designed? Or is there an alternative transformer supply that could be used instead of the 50mA supply? A USB charger supplies power at 1.5A (150mA), soooooooo????? I'm waiting? If we paid for a device to charge with hardwire, then that is what we should get, if it cannot meet that criteria, then a recall should be in order. Or an upgrade to the "NEW" now availalbe "Video Doorbell Pro" (Requires a transformer (not included): 16-24 VAC, 40VA max, 50/60Hz). Does that transformer also work with other models? I really don't want to buy another. Thank you for the help.

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  19-02-2021 05:26:29

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