Ring Doorbell 2 doesn't always alert or ring Chime

Products Video Doorbells
1

I have the Ring Doorbell 2 running on batteries. I also have the Chime plugged in to the mains.

Most of the time, if someone rings the doorbell, I get an alert on the phone and the chime sounds. However, everynow and again it doesn’t. The doorbell will ring but nothing comes through to my phone and the chime doesn’t sound.

Its not a persistent problem and its not something I can replicate. It seems like it loses connection every now and again.

At first I thought it could be the wireless strenght but I have recently upgraded my WiFi to a mesh network which has vastly improved my wireless range and strength.

The RSSI of the doorbell is around 50 and the chime is around 42.

Can anyone help?

Thanks Marc

2

Hi @mwaceu. I recommend reaching out to our support team on this concern, as they can take a deeper look into this and see if the Doorbell is ever showing disconnected and why! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.