Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U
Ring Doorbell 2 does not work
cs-support
hardwired-battery-video-doorbell

I've had my doorbell for 2 years and it has worked fine, but it stopped working Oct. 2nd. I think I rememeber it said it was still connected to WiFi. The battery was almost full, but I still recharged it. It started working, but a week later it stopped working again. This time it says it is not connected to Wifi. I have tried troubleshooting, but nothing works. I can not even perform a hard reset on it. There is no reaction at all. I've checked the wires on the back, and they seems fine. It has been raining a lot lately, and I noticed that the battery was wet the first time. Has this anything to do with it? Is my doorbell broken and I need to get a new one? (I am in Norway).

683

0

0

25-10-2021 11:28:27

Responses (1)

  • C

    Hi @user527. If the battery got wet from the rain it's possible the Doorbell itself has been physically damaged and a replacement may be needed. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can review the [warranty](https://ring.com/warranty) on your Doorbell and see if a replacement is needed. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

    0

    26-10-2021 20:49:30

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members