I own 2 and am running into the same. I'm surprised there's not a class action lawsuit for false advertising.

Same issue and just installed. Any solutions yet?

Just a word of caution. I worked with Ring and will continue to after the Holidays in good faith. During that time I received telephone assistance that checked my wifi signal, firmware, software, plus moved device location, modem location, added wifi boosters x3 and Spotlight Cam (Battery) replaced, Spotlight Cam (wired) installed returned; etc with no resolution. Note from the list of actions, not once did Ring say they had a problem, it was always implied that it was/is my problem. Heres the catch, Ring has a 90 Day Return Policy, during my Good Faith Period the possibility for return with refund ran out. Watch your calander closely, this is a policy they will hold to firmly.

Anyone have an idea of another doorbell we can buy to relace the defects and take the loss? Nest is worse.

Same issue on my end. I hear them well but they can't hear me thus the two way is useless. Other then that it works great! GG

How can this be fixed? I'm thinking of returning for a refund if the speaker volume and the microphone volume can't be turned up

To ajv and JCug: Without wanting to be rude, but do you have read the whole thread? I guess not... Otherwise you would know what causes this error and what fix is temporarily available! The problem occurs almost only if you have a Samsung mobile, and more important: it occurs only (at least for me and a lot of others) when the "timeline event feature" in the Ring app is turend on! I already made example recordings for ring engineers (see top of this page), and I hope they are working on a fix with high priority! Until this fix is available (until today it is not), I would strongly reccommend you to turn off timeline event feature, and two way audio (to be more specific: the mic stream from the mobile to the door-unit) is much improved. If you have any other setup (no Samsung phone, timeline feature turned off) and you are experiencing audio problems, please let us know what device(s) you use... Best regards, Markus

When you listen to the conversation in the app it sounds fine but when you are outside your can't understand and can hardly hear.

I first needed to use the "Rapid Ring" app to be able to hear the person outside. But the person outside said I sounded garbled and couldn't understand.

I have the same issue with my ring doorbell; there’s no intercom volume control, all I can hear is noise and garble. Any solutions? Thanks!

Thanks for sharing the video, @Rubberbandit . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. @TGUNN1982 , @rickytenzer and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much!

> @Riley\_Ring wrote: > > Thanks for sharing the video, @Rubberbandit . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. > > > > @TGUNN1982 , @rickytenzer and @jyjfilm if you could please post a video as well this will help myself and the team take a further look into what may be going on. Thank you so much! Hi Riley, thank you for looking in to this. My current Doorbell 2 is installed just 1 week, the original 2 units I had were installed at the same location and they all shared the same volume issue since first install in September 2018. I have used a Galaxy S9+ with all the units and its currently running Android 9 and the Ring App version is 3.14.1 I have not reset the phone since I got it in June 2018 though I did an OS update to Android 9 in early February this year, it had no effect on the Doorbells audio either way.

@Rubberbandit, thank you for sending over these details, this helps. Since it sounds as though it is all devices, which is a little different than being Doorbell specific. If you give our support team a call at 1(800) 656-1918 they would be able to take a further look at what could be causing low volume across all devices for this amount of time.

Could they help? We have the same problem and they thought it was our phones. We have Samsung Galaxy 8s. We were on with customer service for hours and it didn't help.

I haven't bothered with the video because you'll just see somebody saying "what?" because they can't hear me on either doorbell. This is happening on both my Galaxy S10 Plus and my wife's phone which is a S8. When I first got the doorbells (x2) I was using a Note 9 and was having the same issue. I have noticed that the audio goes through my Bluetooth when I'm watching non live past history videos. As soon as I start a live stream the audio goes to my phone instead of my Bluetooth. I thought that was odd.

Hi Riley, I just did the uninstall/reinstall and activated the timeline feature...audio was terrible from my Galaxy S9+ and barely audible. I deactivated the timeline feature and tried again...audio was much improved and this can be seen and compared in the recordings.

Hi Riley, I did this a few times during my investigations (see above), but did it again now due to your request! The result stays the same: When using the timeline feature, the audio quality is horrible compared to timeline feature turned off! Even then it is sub-par, but this has to be taken care from Samsung. The timeline feature is definitely broken, and unusable at the moment for a lot of Samsung users if they want to communicate over their ring-device! This is a pitty, because the timeline view is much more comfortable to use... so please make a fix asap!! If you have additional questions or things to try just let me know! Thanks' and best regards , Markus

I got the same results here after reinstalling the app on my S10 plus and S8. I downloaded the Ring app on my old iPad and also on my computer. Both tested out fine.

Additional info for Riley and others experiencing this problem: I now installed the latest Android App update from Play-Store (V3.15.1) and the problem stays the same! Although: It seems to be that the audio quality with timeline feature turned OFF improved a little (it was working before, but not as loud and clear as on non-Samsung phones). It is still not on-par with the audio from other devices I know, but its definitely acceptable. But: With timeline feature turned ON, the audio is still unacceptable! You can hear who is talking to you ok, but the app still does not aquire a correct microphone stream from the phone, therefore the person in front of ring wouldn't understand the app-user!! Its WAY to quiet to be understandable. The "proof" that this is an ring-app problem is that the audio in the videos show exact the same behavior... The recordings are much less loud on the app-person side as on the ring-person side, WHEN timeline feature is turned ON. If OFF then the loudness is almost ok! Sorry if I tell things multiple times, this is because I want to get sure you understand what our problem is, and should be not meant arrogant from my side... Thank you for your work and efforts, please keep on helping us!! Thank you and best regards, Markus

The Ring audio problem on our Samsungs was the final straw. We bought new iPhones today. Can't wait to try them when they ship Thursday :)

I can't thank you enough @ML1504 , for your resourcefulness and diligence in getting over these examples. This is exactly the information we like to send over to the team to help them better understand what is occuring. In regards to the Door View Cam on Windows 10, we are currently working to bring Door View Cam compatibility to the Ring Windows 10 app. Thank you for your patience.

I am having same volume issues at outside doorbell volume too low and I have an IPhone. Is there a fix for IPhones?

I installed my new Ring Doorbell 2 today, and noticed that the volume on the sound it makes when the button is pressed is loud, but once you try to talk to the person at the door, the sound is very low. I also have a S8. Has this been resolved? What's the fix? Thank you in advance.

Hi If you have a Samsung, this may help. Disable the Event History Time Line in New Features menu, then uninstall the app, then reinstall the app. This may help, it certainly does with S9 and S10 phones. (They have known about this for 4 months and still done nothing about it!)

Just bought a Ring Doorbell 2 this weekend and installed it a few hours ago. I do like the product and video, but like others, I feel the speaker quality is very disappointing. When testing with my wife, I can hear her pretty good on the phone end, but for her (the person outside at the doorbell) it wasn't great. Audio seemed to cut out a bit (I have strong wi-fi at the doorbell) and even when audio transmission was smooth it was still very quiet. I do love the camera so far and would just love to see an audio fix. Thanks! Phones tested were Samsang Galaxy S8 and S9+.