Responses (36)

R

rickytenzer

Same issue for me, the speaker volume is laughable

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17-03-2019 17:27:33

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T

TGUNN1982

I own 2 and am running into the same. I'm surprised there's not a class action lawsuit for false advertising.

10

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20-05-2019 09:49:12

L

LC11

Same issue and just installed. Any solutions yet?

0

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04-12-2019 21:09:09

M

mannings

Just a word of caution. I worked with Ring and will continue to after the Holidays in good faith. During that time I received telephone assistance that checked my wifi signal, firmware, software, plus moved device location, modem location, added wifi boosters x3 and Spotlight Cam (Battery) replaced

0

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04-12-2019 22:28:34

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Garytgsr

Same issue on my end. I hear them well but they can't hear me thus the two way is useless. Other then that it works great! GG

0

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25-05-2020 14:29:08

N

Ne41

I have just installed the ring doorbell 2 and unfortunately, having the same issues with the volume. Looked up on how to increase the volume to hear/talk but to no avail. There is definitely no 2 way talk going on with this device. Can you please help or exchange if faulty. Thank you

1

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19-07-2020 09:45:23

R

Rubberbandit

Yes, the volume on my Doorbell 2 is extremely low. When the button is pressed the chime sound at the Doorbell is a good volume but the voice audio volume is very low, sometimes the caller does not hear it and at times they have to put their ear up close to it. Can adjusting the volume of the voice audio be added to the App, this would help for locations such as busy streets or roadways where there is a lot of background noise.The uploaded video is from a postal delivery yesterday, the postman can not hear me talking to him and there is audio dropout right at the start of the clip.[Ring Doorbell 2 Audio Problem.zip|attachment](upload://nCGeyElSH7QQK3GKQ4Rosdz6ujc.zip) (7.01 MB)

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11-06-2019 12:00:12

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R

Rubberbandit

> @Riley\_Ring wrote: > > Thanks for sharing the video, @Rubberbandit . This is extremely helpful. Has this always been the case since you installed the device? Can you please let me know the app and phone version you are using too as well as if you have recently performed a reset. > > > >

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12-06-2019 02:57:28

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palolake

Could they help? We have the same problem and they thought it was our phones. We have Samsung Galaxy 8s. We were on with customer service for hours and it didn't help.

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01-07-2019 12:59:58

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TGUNN1982

I haven't bothered with the video because you'll just see somebody saying "what?" because they can't hear me on either doorbell. This is happening on both my Galaxy S10 Plus and my wife's phone which is a S8. When I first got the doorbells (x2) I was using a Note 9 and was having the same issue. I h

0

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01-07-2019 13:47:25

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Rubberbandit

I haven't had a chance to call support yet, I've just been answering the doorbell by going out to the caller. Most of my and my families devices are Samsung, I'm wondering if it's a common denominator. I must check it with another Android brand and also with an iPhone...could be a week or so before

0

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01-07-2019 20:36:57

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ML1504

I have exact the same issues as described above! New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use! The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder. This seems to be a

5

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03-07-2019 21:32:29

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Leaht1099

Same issue for me. Samsung note 8 update had no effect. Purchased ring 2 weeks ago. Sounds great on cell phone speaker but the person at the door can only hear a faint whisper. I am almost yelling at my end.

3

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14-07-2019 14:37:39

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D5

Dk1nblu-52

I am having same volume issues at outside doorbell volume too low and I have an IPhone. Is there a fix for IPhones?

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01-09-2019 23:54:19

J

JCTech

I installed my new Ring Doorbell 2 today, and noticed that the volume on the sound it makes when the button is pressed is loud, but once you try to talk to the person at the door, the sound is very low. I also have a S8. Has this been resolved? What's the fix? Thank you in advance.

0

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02-09-2019 06:29:16

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spot

Hi If you have a Samsung, this may help. Disable the Event History Time Line in New Features menu, then uninstall the app, then reinstall the app. This may help, it certainly does with S9 and S10 phones. (They have known about this for 4 months and still done nothing about it!)

0

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02-09-2019 09:09:16

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SlammedZero

Just bought a Ring Doorbell 2 this weekend and installed it a few hours ago. I do like the product and video, but like others, I feel the speaker quality is very disappointing. When testing with my wife, I can hear her pretty good on the phone end, but for her (the person outside at the doorbell) it

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03-09-2019 01:56:08

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Leaht1099

You keeping asking for videos. How many videos of this problem does ring need???? Just fix it! Mine has been on going since May. I Keep waiting for the fix and the same results as the commercial advertises. I want my ring speaker to be as loud as you advertise.

1

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05-09-2019 13:42:12

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DH82

Mine is having same issue.. where it worked totally normal prior. Not sure when this started. Please fix.

1

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24-07-2019 16:33:37

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M

ML1504

Hi DH82, What exact issue do you experience? Same as I (mic audio from phone to ring device very bad, but only when timeline feature turned on)? What devices do you use? Samsung? What do you mean with "worked normal"? Your audio was OK although Samsung mobile and timeline feature turned on? Th

0

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24-07-2019 17:00:32

J

Jsd

My iPhone XS MAX and my wife’s iPhone 7 Plus have same volume issue. Sitting side by side we both experience loud volume then low volume randomly.

0

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27-07-2019 02:18:09

J

Jsd

This doesn’t affect the iPad

0

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27-07-2019 19:48:56

J

Jsd

No, no, no. This is on iPhones with Timeline enabled. I spent an hour on “chat” with Ring. They decided to send me another one which of course has same issue. I have 2 ring doorbells. NOTE: iPad however is not effected.

0

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01-08-2019 21:19:29

J

Jsd

I received new doorbell 2 from Ring tech support and still an issue. Most of the time it happens with Timeline enabled but even with this is off it happens. To fix, I leave live view then go back to it. I’ve tried iPhones of others and used their network with same issue. Doorbell speaker is ver

1

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03-08-2019 22:29:49

J

Jplancon

Same here! My husband and I have iPhone 6s phones and we can barely hear what is being said through the ring 2 doorbell when using the intercom. We sound fine out I’d the device to the person on our front stoop, but when they speak to us through the ring 2, it is impossible to hear them. Please help!!

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21-08-2019 14:16:16

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J

Jsd

This is most assuredly happening on iPhones. I’ve tested it on 10 S max and 7 plus and on four Rings. The workaround is to exit live you and then go back into it and the audio works fine. Or swipe the timeline to the right and then left again and that also seems to fix the glitch.

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21-08-2019 20:11:59

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Jsd

Sure. However I have talk with Support and they tied into my ring doorbell remotely. They were able to duplicate the issue as far as me hearing them. The issue happens on all my iPhones I duplicated this on all three of mine in the house and my mothers who lives far away. The workaround is just swip

0

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27-08-2019 00:03:56

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georgebalanchine

Same here. I bought the Ring Doorbell 2 with high expectations which it met. But the speaker volume is truly laughable. I now use the [Ring Pro Doorbell instead of the Ring 2](https://www.leadsrating.com/smart-doorbells/smart-doorbells-comparisons/ring-vs-ring-2-vs-ring-pro/) and it seems to be a li

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30-08-2019 11:55:01