Ring doorbell 2 community

Hi there, neighbors! I wanted to provide this thread with an updated solution containing the best and latest steps to resolve an audio related concern. Audio and video is often related to wifi connection variables, and the best first step will be to optimize this signal strength. Check out our Community post about RSSI for tips on improving wifi signal to your Ring devices.

The next best step is to consider mobile device variables. If possible, try using another mobile device entirely. Please also ensure there is not a VPN enabled, and that other apps are closed and bluetooth is disabled. Testing audio on multiple mobile devices and an Alexa device, if available, is a great way to rule out most factors.

For neighbors who seem to have exhausted all troubleshooting steps to no avail, try resetting your Video Doorbell by holding the setup button for 20 seconds. Once this step is complete, please reconnect your Ring device by following the steps in this Help Center article.

If this concern persists, our support team is happy to assist further with a more in-depth look and advanced solutions. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.