ring doorbell 2 battery states low but charged battery was put in

I have 3 ring doorbell 2 batteries fully charged but when I put it in the device it still states it’s low. What could be wrong?

Hey @nhinsdale. It may take a couple events on your device or about 24 hours for the app to update with the correct battery reading. Normally you can force it to update by trying to trigger a Live View after the battery has been for a couple minutes and the device is booted back up. If you find that the battery levels are not changing even after 24 hours, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.