Ring Doorbell 1st gen won’t charge

We have had our ring doorbell about 2 years now. We get many motion notifications as we live in a townhouse. Our ring doorbell has always stayed charged with a hardwired connection. Over the last couple weeks, we have gotten low battery notifications (especially when really cold). It got down to 2 percent battery so I unscrewed it and brought it inside to charge overnight. The blue circle indicator has shown us the charge is completed but the app is still showing the doorbell at 2 percent.

Hi @JLHouck68. The Doorbell should reflect the correct power status once your press the Doorbell button. This causes the Doorbell to communicate with the Ring app and will reflect the most current information.

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