After upgrading the original transformer (16V - 10A) that came with the house with a new 16V 40A and still not being able to make the battery on the Ring Doorbel charge (or at least keep charge) I cannot make the chime work with it.
I have tested the circuit with a doorbel button, shorted the wires with a screwdriver and even tried a camera doorbell from another manufacturer that a neighbor loaned me; they all work fine with the mechanical chime installed in the house.
The last time I called Ring Support, I was told to add a resistor in series with my transformer/chime circuit to ensure āenough resistanceā is seen by the Ring Doorbell (1st gen) which of course didnāt work.
Since the doorbell I have has no brand or model, I cannot tell if it is supported explicitly or not; but I have sent photos to Ring Support twice and they havenāt brought that up because they canāt tell either. And since I donāt know how this device closes the circuit to activate the mechanical chime, I cannot troubleshoot further.
Hey @ceestevez. In this situation, I recommend getting an electrician involved. They should be able to help with the wiring concern to see if they can sort that matter out for you. In addition, they can normally check to see what kind of internal chime kit you have. Once you know what chime kit you have, you can check if itās compatible here.
I appreciate your recommendation. An electrician suggested the Ring Doorbell or a part of it might be defective b cause the wiring is fine and the chime too.
Your troubleshooting steps donāt provide a definitive answer to verify this. And your support personnel are not willing to admit the unit might have an issue.
What is the reason for a mechanical chime to not be compatible? Could you explain this or provide a link to a technical document that explain the reason for the incompatibility with the known models? We should be able to make the measurements to determine compatibility without spending more time and money on guesswork.
Thank you
Iāve been dealing with a similar issue when I installed my old 1st gen RVD at my new house. The battery didnāt say it was charging at first, but eventually did an hour or so later. But the interior mechanical chimes (2) stopped working after a month or so. I hadnāt installed it right away, so my suspicion is that it decided to download an update that broke it.
I still got notifications, and the battery was charging, just the mechanical chimes didnāt work.
I also tried a new 16VAC/30VA transformer did not fix it. I quadrupled the CAT5 conductors (went from using just one pair: blue & white-blue, which DID work in the past, to all four whites and all four solids), that didnāt fix it.
I just bought a new one today, the 2nd gen 1080p, paired it, installed it while it was updating. Then it offered me an option to ENABLE INDOOR MECHANICAL CHIME. The default was OFF. I looked for that option before on the gen1, the option was NOT there. I left the old one paired on my account, the option still isnāt there, but it is there for the gen2. (See photos)
It is possible that a component (relay or whatever) simply wore out inside the gen1, but itās also possible that it is an internal option that doesnāt have a user facing option, and it turned itself off during an update.
Tech support was no help to me either. āCheck your wiringā āunpair and re-pair the deviceā ā[IDK what else to do]ā but in all fairness, I donāt expect them to remotely diagnose or send their lead engineer to my house to fix this 4 year old $100 video doorbell.
So, hate to say it, pal, but you might have to plunk down another $100 assuming your old one is out of warranty. Unless you want to start a petition that Ring digs into their old firmware to find the problem. I am certainly not the type who enjoys buying something again and again due to simple failures, but this might be the most cost effective option if you count the value of your time. Now if this one dies, Iām def moving on to a different brand.
Good luck!
I was having the same problem, (so frustrating) and was lucky enough to get in contact with Kieth at Ring. He suggested that I try not having my Ring doorbell connected to Alexa. So, I went into Alexa and had her āforgetā the Ring doorbell. Bingo, instant success.
There is apparently something about Amazon Alexa that disables the doorbell ring in the Ring system. That is probably a problem that the Alexa folks will need to fix.
Of course, you still need to have Ring set up correctly. But that will not fix the problem if you have your Ring system attached to Alexa.
Kieth at Ring was not sure whether everyone with this configuration has this problem. Apparently I was the third person he had personally talked to about it. I shared with him all my serial numbers, so he could possibly identify whether this is a general problem, or specific to certain manufacturing codes. Keith was going to be sure the issue is communicated to the Alexa people,.
Hope this helps. It surely was a frustration for me. But now my doorbell is working just fine.
@GeneHiteā¦I too am having the same issue suddenly. I have had this same ring since 2016 and nothing has changed. I took the ring off the wall and put the 2 wires together and it sounds the mechanical chime. I am guess generation 1ās donāt have the option to turn the chime on and off. I did have Alexa hooked up to my ring. I deleted all the cameras first. Didnāt help. I disconnected Alexa from the Ring app and still no chime. Ring had me to send them photos of the wiring and information to see if they need to replace the Ring. It is either a software issue or the ring is faulty. I am almost ready to go and get another ring from another location and put it up to see if it will make the chime ring. I will follow back up with the community when I find out more. In PROGRESS. Any help will be gladly appreciated.
Let us know how this goes, @ShawnR! Also, check out this suggestion earlier in the thread for confirming your chime kit compatibility.
While it sounds like your chime kit worked for some time, if it is listed as incompatible it would not be expected to work dependably.
If it is compatible, this should certainly still be working. Checking your wiring variables was a great call. Please ensure wiring is connected to the necessary terminals, and that the chime kit itself and transformer is not too old or malfunctioning itself. Testing another Ring device is a great way to see if this chime kit can still work with your Ring. I hope this helps!
Having the same issue, worked with tier 2 support on the phone, it looks like a firmware/software update has removed the ability for the gen 1 cameras to work with a mechanical doorbell. There used to be an option under General settings to select āDoorbell Chime Type" and then Choose āMechanicalā from a drop-down menu. This option is no longer available. The Tier 2 tech said he could āenableā this on his end but it still didnāt work, āat firstā. Seeing a lot of people with the gen 1 door bell cameras having this issue online I believe this was the result of a software/firmware change making these GEN 1 doorbell cams no longer work with a mechanical doorbells. After a complete reset of the doorbell camera (cleaning the leads, the connection to the leads, and ensuring the doorbell itself still worked or course) and Tier 2 support ensuring that the mechanical chime was enabled on their end, its now working. It took a few mins after everything was done for it to start working. I didnāt think it was resolved at first.
I can confirm that the experience from Walt32 is correct. I had the same issue with my first generation doorbell. For the last couple of months I assumed that my transformer had gone bad, however after testing it out over the last few days and going online to this community posting I called Ring technical support today. After spending about 10 minutes with the original tier one support person who asked for a photo of the mounting bracket, mechanical chime and transformer, I was escalated to an expert.
Robert, who was really helpful, instructed me that with the last firmware upgrade the āchime kitā defaulted to turning the connection off between the doorbell and the mechanical chime.
There is no way to turn it back on from the app on the customerās end- you have to call Technical Support and have them turn it on for you. It took him no more than a few minutes to figure this out and we tested live while he was still on the phone with me.
All is good again, and kudos to Robert for fantastic technical support!
