Ring Doorbell (1st Gen) is not powering up using wire

The mechanical bell is working, the voltage is 22V, but it is not powering up the ring doorbell. What should I do?

Hi there, @DjMorais! Is this for a Video Doorbell Pro, or a battery powered Video Doorbell? A Video Doorbell model that is intended to be powered by battery, can only be powered by such. Connecting wires and sufficient power will provide a charge and chime kit functionality, but it will not power a battery operated device.

If you are using the Video Doorbell Pro, checkout this checklist I made for wiring/ power for Video Doorbell Pros. I hope this helps! :slight_smile: