Pressed orange button for 30sec and nothing. It remains unresponsive. tried charging overnight. Device was warm to the touch, but remains dead. Again, pressed orange button for 30sec and nothing. Do I just throw it away, or is there anything else to try? Any help is appriciated!!! Thanks in advance
Hi @BoatnBBQ. Since you’ve already tried a reset and the Doorbell still appears to be unresponsive, it would be best for you to contact our support team directly so they can take a closer look. You can reach out to our support team at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.