Ring Doorbell 1st gen Hardwire Charging & Mechanical Chime not working

I have a Ring 1st gen video doorbell that I moved to a new house that is hardwired and will not charge & won’t ring mechanical chime. The previous owner had a ring that worked hardwired.

I have comeplted this troubleshooting

  • check voltage at doorbell, transformer, chime, and all are running 18v
  • updated firmware
  • rebooted unit & removed it from app & location
  • reinstalled unit, fully charged battery.

The app shows that unit is running off batter and not hardwired, is my doorbell have an internal issue (hardware, etc.) that is defective and not allowing it to be hardwired?

Hi @big_gus. You’ve gone through most of the basic troubleshooting steps I would have suggested, so I’d recommend following up with our support team so they can take a deeper look and determine what is causing this issue. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.