ring doorbell 1

Hi. Just took the device off to charge. It has a full charge and all system checks say it is working. It will not detect motion nor send me notifications when I push the doorbell. I have no idea what is wrong but it looks fine as the light is on. Thank you.

Hey @kingjohn. Could you try resetting the device and then re-establishing the connection? To reset the device, please press and hold the setup button for 20 seconds. After the reset, go into the Ring app > Main Menu > Devices > Doorbell > Device Health > Reconnect or Change Wifi. From here, it’ll take you through setup of the device. After this has happened, let me know if it’s working as it should again!