Ring doorbell 1 speaker not working,no sound through doorbell

Hi,my ring doorbell is not working, I can see people and hear them on my phone but they can’t hear me talk back to them.

Hey @Asher1. When you are answering a Live View call, you need to make sure you are pressing the green phone icon after pulling up the Live View. What this does is “answer the call,” and from there you an unmute/mute yourself from talking by hitting the mic icon that will show up, and mute/unmute the sound from outside coming through if you do not wish to hear what is happening outside. Hope this helps! :slight_smile: