Ring Doorbell 1 solid white light

Ring doorbell less than a yr old, stopped working and now has a solid white light around the ring! Been charging for hours and nothing changed… even deleted and tried to setup again with no luck!

Hey @Tpierce11. Since you have been unable to get the device set up and connected again, I recommend reaching out to our support team for further assistance here. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.