Ring doorbell 1 not charge or anything

I have an original Ring which ran down to 4% charge. I put it on the charger for 24hrs but not a blink out of it. I wanted to reset it and reinstall it but it so t go into the rolling white scroll either. I hold down the orange button for a while and I do get the solid blue scroll light but then nothing no WiFi either. Any recommendations? :pray:t3:

Hi @dda6c9710e120aaf0b252e9a138e05. When you reset the Doorbell, ensure you’re holding down the orange setup button for at least 20 seconds. After that, you’ll want to try setting it up in the Ring App again. If this doesn’t work, please give our support team a call at one of the numbers available here so they can further assist and see if a possible replacement is needed under the warranty. If you are outside of the US, please visit here to see how to contact support. :slight_smile: