Very odd issue. My device is.not seeing the battery. It says add a battery. The Gen 2 you cannot remove the battery. I have it hardwired in and you dont see it charge. It flashes blue but only at the top of the circle.
I reinstalled it and camera says its updating firmware and when it comes back, it still says add a battery. Plus then the device is not working. I cannot press the doorbell to activate it. I then have to reset it and add a device set up again…All a vicious circle.
Please help
Hi @user29601. Verify that when you reset the Doorbell, you are pressing and holding the setup button for 20–25 seconds, and then it should start flashing blue for a few seconds. If you have done this correctly and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.
Hi Justin, yes I have been pressing the reset button for 20-25 seconds. Its very strange because everytime I reset the device, it says “updating can take up to 15mins”. After 15 mins or so I can click to live view, but nothing else is working. You cant press the button or move in fromtof it to alert the APP etc. Plus the “add a battery” is showing. Then it after couple of mins it just wont show live view because it says not enough battery for live view
Hi @user29601. Since this doesn’t seem to be working, I suggest reaching out to our support team.
1 Like
Hi , I have the same red warning on 3rd generation camera saying add battery but camera is wired, I have been told by ring support after being told to reset camera that this is normal to show this warning, is this correct ?
Same thing. Spoke with Ring for ages. Tried hard reset, no dice. Ring say it’s caput, and have offered 30% off a new doorbell. They also say that even though it was hard wired I should have removed it from the wall every few months and charged it. What a poor product!
So I’m sorry, but I’m not paying out £200 every 2 years plus £35 a Year subscription for another one of these. I’m buying a Blink to go with my cameras. Wasn’t happy with the lack of a Ring app on my Apple Watch anyway.
Took mine outta the brand new box and having exactly same issue.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.