Ring / Door Notifications not Working

Hi there,

My phone (iphone7) has stopped notifications of anybody at the door. Not getting rings or anything. Settings all look correct. Can anybody help please?

My video doorbell has stopped ringing my iPhone. All the settings look ok, and I get notifications in the app itself, but nothing else? Help please!

Hi @Ratbutt. If you are no longer receiving notifications from your Doorbell on your phone, try the following steps:

We also have this Community post here with other troubleshooting steps you can try as well to fix your notifications. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.