ring door no longer connects to hardwire

My Ring doorbell no longer will connect to hardwire. It just stopped connecting. There is voltage the ring will not connect.

Hi @Sheilaj1. Which model of Doorbell do you have? You can check this by looking at the original box and on the back of the device itself. Additionally, what is the power status reporting as on your Device Health page? I’d be happy to take a look once I have more information. :slight_smile:

The serial numbers 8 42861 10096 9
Chime mac id 3ca3089a380
Mac id 3415136ac910
97% battery. It will no longer connect to the hardwire.0

Mine has done this the last few days. After 6 months of being hardwired, and the app showing this and battery always being at 90-100%, it’s not saying it’s running off battery and battery needs charging! Not happy as my chime pro has stopped working too