Ring Door Cam App Live View Footage

Products Video Doorbells
1

Hi,

I have a Ring Door camera. When I look at live view from a few days ago, the video on the time line that plays is different to the video you can see when you are trying to scroll. It looks like the previous video on the time line plays rather than the actual video that should be there.

I have tried removing and reinstalling the app, but no improvement…

Any suggestions?

2

Hi @user58055. If possible, would you be able to share a short screen recording demonstrating the behavior you’re seeing on the Event History Timeline? You should be able to scroll through to see all events on your Doorbell, including motions, dings, Live Views, and snapshots if you have Snapshot Capture enabled.